New IT Service Portal URL

By Jenna Edwards, January 16, 2024

January 16th @ 4PM - New IT Service Portal URL

Attention IC Community,

Starting January 16th, 2024 at 4:00 pm our IT Service Portal, hosted by TeamDynamix, will be moved to https://help.ithaca.edu. The existing URL, https://ithaca.teamdynamix.com, will redirect users to the new address until it is retired on April 16th, 2024. The content of the site will remain the same, and will remain accessible through the shortcut on https://apps/ithaca.edu.

We are thrilled to announce the implementation of a new “ithaca.edu” URL for our IT Service Portal which is supported by TeamDynamix! This new address aligns with other IC services which use “Ithaca.edu” in the web address and alerts users that they are on an official IC website. This change is part of our ongoing efforts to improve user experience and accessibility.

In the coming months, help.ithaca.edu will serve as the central hub for all help requests, bringing together IT, HR, and possibly other campus departments as we expand our use of TeamDynamix. This consolidation under the new URL aims to simplify access and increase efficiency for all TeamDynamix users at Ithaca College.

Key Dates to Remember:

What do you need to do?

  • Update your bookmarks after 1/16/24: We kindly ask you to update any bookmarks, shortcuts, or saved links to TeamDynamix with the new URL, https://help.ithaca.edu.
  • Please note: The new URL will remain accessible via  https://apps.ithaca.edu/
  • Communicate with your team: Please inform your team members and colleagues about this upcoming change to ensure a smooth transition.
  • Reach out for assistance: If you encounter any issues during or after the transition, our IT Service Desk will be available to assist you.

IT Service Desk
Location:   104 Job Hall
Live Chat: ithaca.edu/ITchat
Email:       servicedesk@ithaca.edu

Please be aware that the current URL https://ithaca.teamdynamix.com will be redirected to the new URL for 90 days to allow for this transition. The current URL will be officially retired on April 16th, 2024.  

We appreciate your cooperation and understanding as we strive to enhance our services and make them more accessible for everyone in the Ithaca College community. Thank you for your continued support, and we look forward to providing you with an even more streamlined and user-friendly experience.