We are excited to introduce our HR Help Desk ticketing system, a powerful tool designed to enhance the employee experience when seeking assistance from our Human Resources team. Whether you have questions about benefits, payroll, onboarding, or more, our new system streamlines the process, ensuring timely and efficient support.
How It Works:
- Create a Ticket: From the IC Service Portal found on apps.ithaca.edu, visit our HR Help Desk landing page, and click on “Request HR Help.” Choose the relevant category from our comprehensive HR Help Desk catalog.
- Provide Details: After finding the service you are looking for, fill out the form describing your inquiry to help our HR team understand your needs.
- Submit: After submission, your ticket will be assigned to the appropriate HR specialist for further action.
Why Use Our HR Help Desk?
- Efficiency: The ticketing system will significantly enhance efficiency by centralizing requests, automating routing, and providing targeted assistance.
- Transparency: You’ll always know who’s handling your request. No more wondering if your email got lost in the shuffle!
- Customization: We’ve tailored the system to collect essential information, making the process smoother for everyone. For instance, a new hire can submit a ticket specifically for new hire benefits enrollments and questions through custom fields.
- Quality Support: Our HR team is committed to providing top-notch service. With the ticketing system, we can ensure that requests are efficiently tracked, assigned to the right specialists, and promptly addressed.
Please also check out our Centralized Knowledge Base. This system also allows us to create and maintain a comprehensive Knowledge Base where employees can access self-help articles and resources directly from the Team Dynamix Knowledge Base by clicking on “Find Knowledge” from the HR Help Desk landing page.
Get Started Today! Visit our HR Help Desk and experience the future of HR support. We’re here to assist you every step of the way!