Intercom

Zoom AI Companion is a collection of artificial intelligence and machine learning technologies integrated into Zoom's video communications platform. These AI-driven features are designed to enhance meeting experiences, boost productivity, and deliver valuable insights.

Key Features

1. In-Meeting Questions: The AI Companion assists with real-time chat during meetings, answering common questions, summarizing discussions, and identifying action items to help you stay organized.
2. Meeting Summary: At the end of your meeting, the AI Companion provides a comprehensive summary, highlighting key discussion points and decisions. This summary can then be edited and shared with all participants by the host.
3. Meeting Coach: An AI-powered feature within Zoom that provides post-meeting feedback on conversation factors including talk speed, filler word usage, and more.
4. Smart Chapters: Automatically segments a recorded meeting into distinct sections, making it easier to navigate to important points and offering highlights of key takeaways.
5. Whiteboard Content: Automatically generates ideas, refines and adds to existing content, and adds objects to a canvas with the power of AI.

Opt-In

Starting August 19, 2024, meeting hosts who wish to use Zoom AI Companion features will need to enable the desired features from within their Zoom account at https://ithaca.zoom.us/.

1. Go to ithaca.zoom.us and sign in with your Ithaca College account.
2. From the left menu bar, select Settings.
3. In the top menu, select the AI Companion option.
4. You can toggle the features you want to include, such as Automatically start meeting summary and Automatically start meeting questions.
   1. Each option can be toggled on or off independently.
   2. Changing settings in your Zoom account applies the changes to all future meetings.

To learn more about Zoom AI Companion and how to get started, visit our IT knowledge base article Introduction to Zoom AI Companion (ithaca.edu).

Host Control

We understand that every meeting has unique needs, so the host has full control over the AI features. The host can choose to enable or disable the AI Companion features based on their preference for each meeting. If the host enables the Zoom AI Companion for a meeting, participants may also request that it be disabled.

As with any AI tool, the host should review any AI-generated meeting content for accuracy.

Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. For more information about how Zoom stores and utilizes data please visit Zoom’s data handling page (support.zoom.us).

For additional information about data privacy and data protection considerations, please visit our IT knowledge base article Article - Data Protection Considerations... (ithaca.edu).