During the pandemic, healthcare and other professions were asked to support social distancing measures by offering appointments by telephone or two-way video mechanisms. Learn more about how to implement health literacy best practices to communicate health information while on the phone or by video conferencing.
Objectives:
Discuss the application of a universal precautions approach to health communication in your work environment.
Review best practices for clear communication which will work well during telephone or two-way video encounters with patients or clients.