Health Insurance Navigator

Helping students and families navigate the complex landscape of health insurance coverage.

In an emergency call 911 or call Ithaca College Public Safety AT (607) 274-3333.
This includes medical, mental health, and alcohol/drug-related emergencies.

Cayuga Health at Ithaca College is excited to announce a new staff position within its Student Health Services team. The Health Insurance Navigator helps to support students and families better understand their health insurance coverage so that they can make informed decisions regarding their healthcare options and services received at Ithaca College's on-campus Hammond Health Center.

Through individual counseling and direct correspondence with students and families, the Health Insurance Navigator can help you navigate the complex landscape of health insurance in a variety of ways.

Health Insurance Support

  • The Health Insurance Navigator will be available for both individual consultation sessions and will also conduct periodic community presentations to help students and families understand the basics of heath insurance coverage.
  • Educate on key concepts such as: deductibles, co-payments, premiums, and out-of-network coverage.
  • Educate about what is and isn't covered under a valid insurance plan to help students and families better determine cost of care. 
  • Educate students about the health insurance claim process and provide aid in submitting claims.
  • Develop educational documents, materials and other resources to support student's understanding of health insurance.

Biography

I am an Ithacan transplant of over 20 years. I moved here with my husband and son in 2003. I have been in the healthcare system since 2017 and came to Cayuga Health in 2020. Over the years I have learned, either through personal experiences or professional contacts, that insurance is always evolving and changing and sometimes you need an inside contact. That is where I come in. I want our students and family members to be secure in knowledge that I'm here to help whether through one-on-one meetings, video chats via zoom, email or phone conversations.

Contact the Health Insurance Navigator

Do you have a question about your insurance coverage or require some assistance? Contact Student Health Services and request support from the Health Insurance Navigator. 

Ithaca College Health Insurance Requirements

To ensure students have health insurance, all students are initially charged on their student account for SHIP. Students with other existing comparable coverage must submit an online waiver form and provide proof of other health insurance coverage prior to the waiver deadline.

The following are the minimum benefits your plan must provide:

  • Unlimited policy maximum, no dollar limit, on Essential Health Benefits in Tompkins County:
    • Ambulatory patient services (outpatient care you get without being admitted to a hospital)
    • Emergency services
    • Hospitalizations
    • Pregnancy, maternity, and newborn care
    • Mental health and substance use disorders, including behavioral health treatment (this includes counseling and psychotherapy)
    • Prescription drugs
    • Rehabilitative and habilitative services and devices (services and devices to helppeople with injuries, disabilities, or chronic conditions gain or recover mental and physical skills)
    • Laboratory services
    • Preventative and wellness services and chronic disease management
  • A minimum of $25,000 for repatriation of mortal remains and $50,000 for medical evacuation (International students only)
  • Coverage for pre-existing conditions with no waiting period
  • A network of providers and pharmacies in Tompkins County. The plan should pay medical providers directly for inpatient and outpatient care. The plan should not be a reimbursement plan.
  • Ithaca College athletes must have a plan that does not exclude sports accident coverage.

In addition to the above requirements, it is strongly recommended students have an insurance company that includes Cayuga Medical Center in their provider network. Cayuga Health provides the Student Health Services on campus and students are billed for services not covered by insurance.

Ithaca College requires you to maintain your health insurance throughout the policy year.