Health Insurance Navigator

Helping students and families navigate the complex landscape of health insurance coverage.

Cayuga Health at Ithaca College is excited to announce a new staff position within its Student Health Services team for the 2024-25 academic year. The Health Insurance Navigator helps to support students and families better understand their health insurance coverage so that they can make informed decisions regarding their healthcare options and services received at Ithaca College's on-campus Hammond Health Center.

Through individual counseling and direct correspondence with students and families, the Health Insurance Navigator can help you navigate the complex landscape of health insurance in a variety of ways.

Education

  • The Health Insurance Navigator will be available for both individual consultation sessions and will also conduct periodic community presentations to help students and families understand the basics of heath insurance coverage.
  • Educate on key concepts such as: deductibles, co-payments, premiums, and out-of-network coverage.
  • Educate about what is and isn't covered under a valid insurance plan to help students and families better determine cost of care. 
  • Educate students about the health insurance claim process and provide aid in submitting claims.
  • Develop educational documents, materials and other resources to support student's understanding of health insurance.

Health Insurance Support

  • Help students and families compare and contrast benefits of differing health insurance plans and offering recommendations based on a student's individual healthcare needs and budget.
  • In partnership with University Health Plans, assist students in enrolling in or waiving Ithaca College's sponsored Student Health Insurance Plan (SHIP).
  • Assist students with completion of enrollment forms and other required documents pertaining to health insurance coverage.
  • Help facilitate communication between students and insurance providers and provide support to resolve issues or disputes related to insurance claims.

Ithaca College Health Insurance Requirements

To ensure students have health insurance, all students are initially charged on their student account for SHIP. Students with other existing comparable coverage must submit an online waiver form and provide proof of other health insurance coverage prior to the waiver deadline.

The following are the minimum benefits your plan must provide:

  • Unlimited policy maximum, no dollar limit, on Essential Health Benefits in Tompkins County:
    • Ambulatory patient services (outpatient care you get without being admitted to a hospital)
    • Emergency services
    • Hospitalizations
    • Pregnancy, maternity, and newborn care
    • Mental health and substance use disorders, including behavioral health treatment (this includes counseling and psychotherapy)
    • Prescription drugs
    • Rehabilitative and habilitative services and devices (services and devices to helppeople with injuries, disabilities, or chronic conditions gain or recover mental and physical skills)
    • Laboratory services
    • Preventative and wellness services and chronic disease management
  • A minimum of $25,000 for repatriation of mortal remains and $50,000 for medical evacuation (International students only)
  • Coverage for pre-existing conditions with no waiting period
  • A network of providers and pharmacies in Tompkins County. The plan should pay medical providers directly for inpatient and outpatient care. The plan should not be a reimbursement plan.
  • Ithaca College athletes must have a plan that does not exclude sports accident coverage.

In addition to the above requirements, it is strongly recommended students have an insurance company that includes Cayuga Medical Center in their provider network. Cayuga Health provides the Student Health Services on campus and students are billed for services not covered by insurance.

Ithaca College requires you to maintain your health insurance throughout the policy year.

Contact the Health Insurance Navigator

Do you have a question about your insurance coverage or require some assistance? Contact Student Health Services and request support from the Health Insurance Navigator.