Student Staff Positions

The Audio Visual Technician student position within the Audio Visual Services unit (AVS) provides technical support for audio/visual equipment in classrooms, lecture halls, and meeting rooms on campus. Other responsibilities include performing preventative maintenance on classroom equipment, staffing the AVS office, answering the hot line, and responding to troubleshooting calls on short notice.

• Time Commitment: Approximately 10 hours/week
• Hours: Monday-Thursday, 7:30 AM-9:30 PM and Friday 7:30 AM-5 PM
• Supervisor: Esther Moore
• Location: Job Hall

Desired Qualifications:

• Desire to learn about A/V equipment
• Work well with existing team
• Ability to troubleshoot problems independently, knowing that backup is available
• Work well under pressure
• Be professional, courteous and have a positive attitude
• Attention to detail
• Ability to work with hand tools
• Knowledge of audio/visual/multimedia equipment preferred

Work closely with the IT Business Services team to provide customer service and support for IT full-time staff. Responsible for other clerical duties such as answering the phones, responding to emails, data entry, and other projects as assigned. In addition to these tasks, BCAs work collaboratively to develop and implement a communication strategy for IT through printed and digital platforms. The team is responsible for promoting IT services, events, and information to Ithaca College students, faculty, and staff.

• Time Commitment: Approximately 8 hours/week
• Hours: Monday-Friday, 8 AM-5 PM
• Supervisor: Chris Corbin
• Location: Alumni Hall

Desired Qualifications:

• Excellent phone, interpersonal and organizational skills
• Excellent customer service
• Self-motivated
• Strong attention to detail
• Ability to work on a team
• Excellent written and verbal communication skills
• Fluency with social media platforms including Facebook, Twitter, and Instagram
• Knowledge of basic design principles for social media content
• Ability to develop/execute campaigns for different target audiences
• Willingness to learn new software programs
• Experience with Canva, Buffer, Hootsuite or similar applications preferred
• Experience with Microsoft Office Suite

Gain experience working with the Business Intelligence team. Opportunities span the entire data collection, storage, engineering, and analytics lifecycle. Depending on your experience, interests, and the college’s data needs, you may work on the following: data infrastructure, data transformation, reports, dashboards, machine learning, and graph databases. You will also have the opportunity to gather requirements from subject matter experts and learn about project management, version control, and other practical IT best practices. 

• Time Commitment: Approximately 10 hours/week  
• Hours: Monday-Friday, 8 AM-5 PM 
• Supervisor: Micky Akers-Coville 
• Location: Alumni Hall 

DESIRED QUALIFICATIONS: 

• Attention to detail 
• Strong professionalism  
• Motivated to learn about Business Intelligence 
• Able to work independently and on teams 
• Excellent written and verbal communication skills 
• Business and/or Computer Science Major preferred 

Provide direct support for users of the Ithaca College Makerspace, a hands-on creative technology and academic fabrication laboratory.

• Time Commitment: Approximately 8-10 hours/week (2 hour blocks of time or more)
• Hours: Monday-Friday, 9 AM-5:00 PM
• Supervisor: Ash Bailot
• Location: Job Hall 102 - Center for Creative Technology

Desired Qualifications:

• Customer service experience
• Willingness to learn
• Desire to teach and help others
• Experience with Makerspaces and technologies such as laser cutting, 3D Printing, Circuitry, hand tools, and crafts

We are seeking a team with a variety of skills and experiences. It is not necessary for applicants to have experience in all of the above areas. Training will be provided.

Provide software and hardware installation, repair, and maintenance on college-owned devices in faculty and staff offices and computer labs. Assist in the replacement of campus machines as part of the technology renewal process.

• Time Commitment: Approximately 8 hours/week (2 hour blocks of time or more)
• Hours: Monday-Friday, 8 AM-5 PM
• Supervisor: Wyatt Maszczak
• Location: Job Hall

Desired Qualifications:

• Advanced knowledge of Windows and Macintosh platforms
• Knowledge of basic software, such as Microsoft Office
• Knowledge in computer hardware and networking
• Good customer service skills
• Ability to work independently
• Ability to troubleshoot problems in front of users
• Ability to remain calm under pressure
• Reliability and dependability

Assist with various information security initiatives for Ithaca College. These include vulnerability assessment, incident detection and response, network and computer security, security awareness training, and others. Assist with the research, testing, deployment, and management of network-based information security systems and end-point security technologies. Research and evaluate new security solutions, and document findings and recommendations. 

Time Commitment: Approximately 10-12 hours/week (2-hour blocks of time or more) 

Hours:  Mon-Fri, 9am-5pm 

Supervisor: Mike Hanson

Desired Qualifications 

• Trustworthy 
• Attention to detail 
• Strong professionalism  
• Highly motivated to learn about Information Security 
• Able to work independently and on teams 
• Strong written communication skills 
• Curiosity about how technologies work 
• Technical experience with one or more of the following preferred: Windows, macOS, Linux, Networking, Security 

Gain hands-on experience with the full-time web team. Help improve the college website using containerized development environment, continuous integration pipelines, automated visual regression testing, and a collaborative process. Assist with website testing, maintenance, and troubleshooting. Address feedback to improve the user experience, and participate in code review and pull request processes. Build new apps and integrations using serverless architecture and low-code tools, as well as make recommendations to optimize security, stability, flexibility, and scalability.

• Time Commitment: Approximately 8-10 hours/week
• Hours: Monday-Friday, 9 AM-5 PM
• Supervisor: Christine McKinnie
• Location: Alumni Hall

Desired Qualifications:

• Interest in web development
• Independent worker with strong initiative
• Willingness to learn
• Problem solving skills

Provide direct support for faculty, staff and students with the use of learning technologies. Areas of support include Microsoft Office suite of products,  Zoom, and more.  

• Time Commitment: Approximately 8-10 hours/week (2 hour blocks of time or more)
• Hours: Monday-Friday, 9 AM-5 PM
• Supervisor: Lisa Efing-Guida
• Location: Alumni Hall

Desired Qualifications:

• Customer service experience 
• Willingness to learn 
• Desire to teach and help others 
• Strong verbal and written communication skills 
• Comfortability working with faculty members 
• Experience with Microsoft Office and Canvas preferred  

Work with the IT Project Managers and Business Analysts to provide support for the department's IT projects. This involves preparing project documents and reports, writing technical documentation, and interfacing with campus partners to discuss business needs. This also involves evaluating business processes and developing and implementing solutions to streamline processes.

• Time Commitment: Approximately 10 hours/week
• Hours: Monday-Friday, 9 AM-5 PM
• Supervisors: Jenna Lamb
• Location: Alumni Hall

Offer telephone, email, and walk-in support for all aspects of campus technology including hardware, software, telephones, networking, user accounts, and more. Create, update, route, and maintain TeamDynamix tickets for all issues. Oversee the process for loaning out college-owned equipment through a detail-oriented process. Provide a variety of other services to faculty, staff and students.

• Time Commitment: Approximately 10 hours/week
• Hours: Monday-Friday, 8 AM-5 PM, SaturdaySunday 12 PM-5 PM
• Supervisor: Donavan Duffus
• Location: Job Hall 104

Desired Qualifications:

• Patience
• Resourcefulness
• Reliability
• Attention to detail
• Excellent problem solving skills
• Desire to learn and teach others about the campus computing environment
• Self-motivated to continuously expand their knowledge
• Strong foundation in computer technology is beneficial

The Student Coordinator Assistants (SCAs) provide direct support to the Student Services Manager as well as the Area Supervisors and Student Managers in IT to enhance the overall student employment experience. This leadership position is available to IT student employees after one semester of employment with our organization.

Job Responsibilities:

• Provide general leadership for all Information Technology & Analytics student employees and facilitate and encourage communication among student employees and full time staff
• Responsible for interviewing new student staff, training and mentoring all employees, facilitating meetings, coordinating schedules, planning events and providing administrative support to the Student Services Manager
• Assist in maintaining the IT student employment and hiring email accounts.
• Assist with training, hiring and scheduling, making reservations, maintaining spreadsheets and databases, updating forms, and more

Desired Qualifications

• Excellent written and verbal communication skills  
• Leadership
• Willingness to learn
• Strong attention to detail  
• Excellent organizational skills  
• Ability to work on a team  
• Familiarity with all student-staffed areas of IT and the IT department

Student Managers serve as leaders to their student teams within IT&A. They work with the Student Services Manager and Area Supervisor to enhance the overall student employment experience in IT and within their area. This role is available to students after one semester working with IT.

Job Duties:

• Facilitate and encourage communication among student employees and full time staff.
• Responsible for interviewing new student staff, training and mentoring all employees, facilitating meetings, coordinating schedules, planning events, and providing administrative support for the Area Supervisor.
• In addition, the Student Manager performs all regular duties of their primary position.

Work on a collaborative team to help with the Technology Renewal Program on an administrative level. Help re-envision the technology renewal policy and procedures. Creating a workflow from the point of views of IT and the Client. Assist with the Replacement Timeframes and the Reporting and Ticketing. Data Entry is also needed within this position. This role is great for someone who would like to work on business practices and understanding the flow of a college wide program with many moving parts. 

• Time Commitment: Approximately 8-10 hours/week
• Hours: Monday-Friday, 9 AM-5 PM
• Supervisor: Kayla van Dinther

Job Duties: 

• Technology Renewal Day to Day 
• Technology Renewal Program Reports – Scheduling them to be sent to Customers/ Reviewing those reports. 
• Data Entry / TDX Tickets
• Communication – Workflows/Processes/Procedures

Desired Skills: 

•  Ability to work independently and on a team 
•  Problem-solving 
•  Knowledge of basic software, such as Microsoft Office
• Team Dynamix knowledge

Work with the Business Communications Assistants and independently to create high-quality graphics content for the Information Technology Division. Graphic Design Specialists receive work requests via the BCA pipeline, and also from full-time IT Staff to support outreach, intra-division and other projects.

• Time Commitment: Approximately 8-10 hours/week
• Hours: Monday-Friday, 9 AM-5 PM
• Supervisor: Chris Corbin

Job Duties: 

• Graphic content creation
• Meet with IT Staff and BCA Supervisors to plan graphic design projects
• Support IT events/programming/marketing as needed.
• Communication – Workflows/Processes/Procedures

Desired Skills: 

•  Skill with Adobe Photoshop, Adobe InDesign, Adobe Illustrator
•  Creative
•  Knowledge of graphic design/artistic concepts
• Ability to work in and receive feedback from groups

The Generative AI Exploration Guide will play a pivotal role in leading exploration and facilitating effective use of generative AI tools by students and staff at Ithaca College. This position involves providing technical support, training, and guidance on the optimal use of generative AI technologies to enhance and support administrative functions and student academic learning. The AI Exploration Guide will work closely with IT services and departments to ensure that users can leverage these tools responsibly and effectively. This is an exciting chance to impact the cutting-edge adoption of generative AI in the Ithaca College community!  

• Time Commitment: 8-12 hours per week 
• Hours: Business hours, 9am-5pm 
• Supervisor: Jenna Lamb 
• Location: AI Exploratory Space (Coming soon!), Friends Hall 

Job Description: 

• Support and Training: Under the guidance of the Area Supervisor, assist in design and delivery of one-on-one and group training sessions for students and staff on using generative AI tools, including basics, advanced features, and ethical, privacy, and data considerations. 
• Resource Development: Create and maintain guides, tutorials, and FAQs on generative AI tool usage tailored to student learning and administrative needs. 
• Technical Assistance: Provide troubleshooting support for common issues encountered with generative AI tools, liaising with IT services as needed. 
• Feedback Collection: Gather user feedback on tool usability, effectiveness, and additional training needs, reporting back to IT leadership. 
• Policy and Ethical Guidance: Assist users in understanding responsible use of generative AI emphasizing ethical considerations, data security and privacy, and academic integrity. 
• Research Support: Work with IT leadership to explore and pilot internal uses of generative AI and related tools. 

Learning Outcomes 

• Gain valuable experience in working for an IT organization and in the rapidly growing field of generative AI. 
• Develop skills in training, support, and the practical application of AI technologies. 
• Build written and verbal communication skills and the ability to solve challenges with technical applications. 
• Expand teamwork and collaboration skills while facilitating clients’ curiosity and learning. 

Formal Learning / Certification Opportunities 

• LinkedIn Learning & Other Trainings: Your Area Supervisor will assign video courses on a wide range of topics, including AI and machine learning, along with a focus on professional development, facilitation, and customer service. 

Desired Qualifications:  

• Technical curiosity, desire to learn, explore, and problem solve, with a keen interest in AI and machine learning technologies. 
• Good communication and interpersonal skills, capable of explaining complex concepts to a non-technical audience. 
• Ability to work independently and as part of a team. 
• Commitment to ethical considerations and responsible use of AI technology. 

Preferred Qualifications: 

• Previous experience in a support, customer service, or training role is an advantage. 
• Coursework or experience related to AI, machine learning, information technology, or a related field. 

Job Description:

As a Network and Phone Technician, you will be responsible for a range of tasks including the installation, repair, and maintenance of software and hardware on all college-owned devices. This role extends to faculty and staff offices, computer labs, and includes specialized duties in cabling, softphone setup, as well as phone moves and changes across the campus. You'll also be involved in basic network troubleshooting and will play a key role in the technology renewal process through the replacement and upgrade of campus computing machines.

Time Commitment:

• Approximately 8 hours per week, preferably in 2-hour blocks or more.

Work Hours:

• Monday to Friday, 8 AM to 5 PM

Supervisor:

• Erik Early

Work Location:

• Job Hall

Desired Qualifications:

• Platform Proficiency: Advanced expertise in Windows and Macintosh operating systems.
• Software Skills: Familiarity with fundamental software applications like Microsoft Office.
• Hardware & Networking: Sound knowledge of concepts in computer hardware, networking, and cabling infrastructure.
• Telephony: Experience in setting up softphones and conducting moves and changes related to phone systems.
• Network Troubleshooting: Ability to conduct basic network troubleshooting to ensure optimum system performance.
• Customer Service: Exceptional customer service skills with the ability to clearly explain technical issues to non-technical users.
• Independence: Ability to work autonomously, taking initiative in problem-solving and project completion.
• Troubleshooting: Skillful in diagnosing and solving issues on the spot, in front of users without causing alarm.
• Pressure Management: Capacity to remain calm and effective under pressure.
• Reliability: Must be dependable and punctual, ensuring all tasks are completed in a timely and efficient manner.

Job Description:

Provide direct support for academic visits and projects organized in the Educational Technology Center, incorporating virtual and augmented reality into the course learning outcomes in a welcoming, transdisciplinary environment. This position will provide support, develop documentation materials, conduct training tutorials and workshops, and assist with immersive technology themed course visits.

Time Commitment: 8-10 hours/week

Work Hours: Approximately 9-5

Supervisor: Tristan Ross

Location: Job Hall

Responsibilities: 

• Internal (IT) project work and/or academic visit prep work – may include signage, event posters, promotional materials 
• Assist with academic visits/projects  
• Support VR demos for students/faculty using VR for academic purposes 
• Conduct research on immersive and educational technology innovations 
• Able to understand the design thinking process and guide others through starting the ideation process 

Desired Qualifications  

• Customer Service Experience   
• Willingness to learn  
• Desire to teach and help others  
• Ability to complete assigned tasks under minimal supervision 
• Experience with both Mac and PCs preferred 
• Video and Audio production experience preferred 
• An interest in visual design principles, media production, and/or making 
• Assist in innovative collaboration efforts with groups/organizations across campus 
• Identify stages of the design and planning process, including what steps come next 
• Ability to use and learn AR/VR hardware and software – Meta (Oculus), Vive, Unity, ARKit, ARCore.  
• Experience with digital fabrication and prototyping tools such as 3D Printing, Circuitry, 3D scanning, simple hand tools, and other craft supplies and methods. 
• Experience with Adobe Photoshop, InDesign, Audition, Adobe Premiere, and Adobe Media Encoder is a plus  
• STEM Majors strongly encouraged to apply, but all majors and skill levels are welcome to apply 
• Experience with Blender, Unity, Unreal Engine or other 3D modeling software is a plus