The Box Office staff run and maintain the Ithaca College Center for Theatre and Dance Box Office, located in Dillingham Center.
QUALIFICATIONS:
- Preference will be given to:
- Students majoring in B.S. Theatre Arts Management or B.S. Theatre Administration with Sophomore, Junior, or Senior standing
- Students who have successfully passed THEA 25100 Theatre Administration 1 & II, and THEA 15000 Theatre Administration I or equivalent
- Students who have previous box office and/or house management experience
- Must be available to work 5-10 hours per week between the hours of 10 a.m. and 8 p.m., including but not limited to weekly day shifts and performance shifts.
- Excellent customer service and communication skills.
- Excellent organizational skills.
- Desire to work with patronage of a theatre organization.
- Patience with others.
- Demonstration of attention to detail.
Duties and Responsibilities
- Acquiring and demonstrating a thorough knowledge of:
- Selling tickets using the Tessitura ticketing system
- Box Office and Center for Theatre and Dance policies and procedures
- Details of Ithaca College Theatre productions (type, authors, relevant personnel, etc.)
- Theatre Seating Maps
- Directions to Dillingham Center and On-Site Parking solutions
- Ticket scanning for hard tickets, print-at-home tickets, and tickets e-mailed to digital services
- Ithaca College Theatre website
- Resolve problems that arise during day and performance shifts, including but not limited to:
- Patron ticket problems and issues
- Box Office student staff problems and issues, in consultation with student Box Office Managers and Theatre Administration faculty
- Computer hardware and software
- Reconcile shift cashier reports and troubleshoot discrepancies
- Protect and steward the Box Office space, including but not limited to: limit access to box office to appropriate box office staff, guard cash and safe, and respect confidentiality
Hours: 5-10 hours during the semester
Supervisors: Ryan Dickson (rdickson@ithaca.edu)