The Box Office staff run and maintain the Ithaca College Center for Theatre and Dance Box Office, located in Dillingham Center.

QUALIFICATIONS:

  • Preference will be given to:
    • Students majoring in B.S. Theatre Arts Management or B.S. Theatre Administration with Sophomore, Junior, or Senior standing
    • Students who have successfully passed THEA 25100 Theatre Administration 1 & II, and THEA 15000 Theatre Administration I or equivalent
    • Students who have previous box office and/or house management experience
  • Must be available to work 5-10 hours per week between the hours of 10 a.m. and 8 p.m., including but not limited to weekly day shifts and performance shifts.
  • Excellent customer service and communication skills.
  • Excellent organizational skills.
  • Desire to work with patronage of a theatre organization.
  • Patience with others.
  • Demonstration of attention to detail.

Duties and Responsibilities

  • Acquiring and demonstrating a thorough knowledge of:
    • Selling tickets using the Tessitura ticketing system
    • Box Office and Center for Theatre and Dance policies and procedures
    • Details of Ithaca College Theatre productions (type, authors, relevant personnel, etc.)
    • Theatre Seating Maps
    • Directions to Dillingham Center and On-Site Parking solutions
    • Ticket scanning for hard tickets, print-at-home tickets, and tickets e-mailed to digital services
    • Ithaca College Theatre website
  • Resolve problems that arise during day and performance shifts, including but not limited to:
    • Patron ticket problems and issues
    • Box Office student staff problems and issues, in consultation with student Box Office Managers and Theatre Administration faculty
    • Computer hardware and software
  • Reconcile shift cashier reports and troubleshoot discrepancies
  • Protect and steward the Box Office space, including but not limited to: limit access to box office to appropriate box office staff, guard cash and safe, and respect confidentiality

Hours: 5-10 hours during the semester

Supervisors: Ryan Dickson (rdickson@ithaca.edu)