The Front of House Assistant assist B.S. Theatre Administration faculty in mentoring front student managers/coordinators including students managing concessions, front of house, and opening night receptions.
Qualifications:
- Student must be a major within the Theatre Arts Management/Theatre Administration program, with preference to students with Junior or Senior standing
- Must be available to work 5-10 hours per week between the hours of 12:30 p.m. – 5:30 p.m.(Saturday-Sunday) and 6:00 p.m. – 12:30 a.m. (Monday-Saturday)
- Experience in customer service
- Experience in front of house
- Excellent communication skills across multiple platforms
- Excellent organizational skills
- Demonstration of attention to detail
- Demonstration of problem-solving ability
- Desire to mentor other students
- Desire to lead peers and work closely with Theatre Administration faculty and staff
Duties and Responsibilities:
- Acquiring and demonstrating a thorough knowledge of:
- Front of House (box office, concessions, house management, opening night receptions) and Center for Theatre and Dance front of house policies and procedures
- Theatre seating maps
- Ticket scanning for hard tickets, print-at-home tickets, and tickets emailed to digital devices
- Resolve patrons’ ticket problems and issues
- Knowledge of:
- Productions’ length, performance dates, curtain and run times
- Directions to the theatre
- Parking solutions
- Audience experience of sitting in theatre
- Day/Night-of-show scenarios
- Troubleshoot discrepancies in cash/credit/debit for box office and concessions reconciliation
- Troubleshoot discrepancies in concessions inventory
- Perform, teach, and enforce policies and procedures
- Model appropriate professional behavior and attire
- Report problems with student staff to student managers and to Theatre Administration mentor
- Other duties as assigned
Hours: dependent on schedule; varies by week
Supervisors: Ryan Dickson (rdickson@ithaca.edu) and Angela Branneman (abranneman@ithaca.edu)
revised 8/5/24