The Front of House Assistant assist B.S. Theatre Administration faculty in mentoring front student managers/coordinators including students managing concessions, front of house, and opening night receptions.

Qualifications:

  • Student must be a major within the Theatre Arts Management/Theatre Administration program, with preference to students with Junior or Senior standing
  • Must be available to work 5-10 hours per week between the hours of 12:30 p.m. – 5:30 p.m.(Saturday-Sunday) and 6:00 p.m. – 12:30 a.m. (Monday-Saturday)
  • Experience in customer service
  • Experience in front of house
  • Excellent communication skills across multiple platforms
  • Excellent organizational skills
  • Demonstration of attention to detail
  • Demonstration of problem-solving ability
  • Desire to mentor other students
  • Desire to lead peers and work closely with Theatre Administration faculty and staff

Duties and Responsibilities:

  • Acquiring and demonstrating a thorough knowledge of:
    • Front of House (box office, concessions, house management, opening night receptions) and Center for Theatre and Dance front of house policies and procedures
    • Theatre seating maps
    • Ticket scanning for hard tickets, print-at-home tickets, and tickets emailed to digital devices
  • Resolve patrons’ ticket problems and issues
  • Knowledge of:
    • Productions’ length, performance dates, curtain and run times
    • Directions to the theatre
    • Parking solutions
    • Audience experience of sitting in theatre
    • Day/Night-of-show scenarios
  • Troubleshoot discrepancies in cash/credit/debit for box office and concessions reconciliation
  • Troubleshoot discrepancies in concessions inventory
  • Perform, teach, and enforce policies and procedures
  • Model appropriate professional behavior and attire
  • Report problems with student staff to student managers and to Theatre Administration mentor
  • Other duties as assigned

Hours: dependent on schedule; varies by week

Supervisors: Ryan Dickson (rdickson@ithaca.edu) and Angela Branneman (abranneman@ithaca.edu)

revised 8/5/24